Our Mission:

To improve the health of those we serve in a spirit of love and compassion.

To Our Caregiver Candidates:

Our dedication to this powerful mission has helped us create a unique healing environment for patients, families, and caregivers. With the collective resources of our health system - which includes St. Charles Medical Center in Bend and Redmond, and their affiliated services - we lead the nation in patient satisfaction, cardiac care, maternity services, orthopedics, rehabilitation, end-of-life care, and patient-focused care. We have also been consistently cited as one of Oregon’s 100 Best Places to Work.

Even our hospital buildings have received regional and national recognition for their contributions to the healing environment. Where else will you find fountains, gardens, musicians, a cozy fireplace, an RV Park, a cafeteria with a spectacular mountain view (and 24-hour room service for patients), or a fishing pond for rehabilitation patients?

We have reached this level of success through our "relationship-centered" management philosophy and by attracting and retaining exceptional people. Whether you prefer the smaller setting of an outstanding community hospital or the challenges of a nationally acclaimed regional referral center, we have opportunities available. Fortunately, Central Oregon itself is also widely noted for its quality of life, climate, and recreational opportunities. By combining exceptional people, facilities, and natural and community environments, we can offer an unparalleled work and professional practice experience.

The recruitment and hiring process is a critical first step in sustaining our unique healing environment. With that in mind, we ask that you review our Vision, Mission, Values, Service Standards, and materials related to caregiver relationships and performance standards. If these philosophies and approaches are in tune with your personal values, please take time to complete our application and return it to the Human Resources department at either campus. Only you can determine if our approach to health care and the work environment matches yours. If it does, we may be the place for you.

If you have a passion for exceptional care and service, and are looking for an opportunity to work with some of the best caregivers in the nation, we invite you to join us. If you choose to apply, we will welcome the opportunity to discuss your goals, interest, and potential contributions to our healing mission.

Sincerely,

Jim Diegel, President and CEO
St. Charles Medical Center Bend/Redmond

Our Core Beliefs

The core beliefs create a common language for us and guide our approach.

We believe in:

• The dignity and sacredness of the individual.
• The access to appropriate health care.
• The development of the full human potential.
• The integration of body, mind, and spirit into our care.
• Service through the provision of care.
• The commitment to care for all.

Core Values

Excellence - We demonstrate excellence in the care of people (patients, their families, and one another) and in the commitment to integrated technological and clinical services. Excellence is not perfection. Excellence requires accountability to look for continual improvement and is best developed through the creation of a supportive environment devoid of blame and judgment.

Relationships - We recognize the importance of relationships in care delivery and in all interactions with people. Relationship-centered care forms the framework for our unique healing philosophy.

Learn and Grow - We learn and grow in a manner that supports professional growth, personal development, and the nurturing of our most precious resource - people, which includes our customers.

Sanctuary - We are a sanctuary for our patients. Our hospitals are safe havens that create a sacred space for healing. Our community views us as being the "good Samaritans" of health care in our region.

Compassion and Love - We exhibit compassion and love toward our patients, each other, and every member of our community.

Customer Service - We honor those we serve by providing impeccable customer service.

Stewardship - Through our diligent stewardship, we carefully manage the resources entrusted to us and maintain the viability of our service.

Our Service Standards

We have set standards for how we provide impeccable customer service to those we serve. Each of the Service Standards can also be translated into behaviors that we expect our caregivers to demonstrate in the provision of service.

Compassion: Being present for others with the intention of creating and maintaining caring and healing relationships.

• Establish healing relationships utilizing the Caring Model^TM
• Ask questions and listen, instead of making assumptions
• Respond to others’ requests in ways that best meet their needs.

Courtesy: Demonstrating polite behavior in consideration to others.

• Smile
• Introduce yourself
• Be friendly and helpful

Excellence: Demonstrating improvement with the intention to learn and grow as individuals, and as an organization. Excellence is not perfection.

• Direct own actions to achieve optimal outcomes
• Take responsibility for promptly resolving errors and issues
• Keep agreements

Flexibility: Responding to changes; demonstrating adaptability and resiliency.

• Be open-minded to change
• Work to make change successful
• Make prompt course corrections to gain recovery, as needed

Respect: Demonstrating support and regard for the uniqueness of each person.

• Ask others how they wish to be addressed
• Acknowledge cultural, religious and philosophical diversity
• Adjust behaviors to accommodate diversity

Vision Statement

St. Charles Medical Center is an integrated, regional health system that is devoted to innovation; exceptional quality and value; and its passionate commitment to care that treats, restores, and potentiates health.

We create centers of excellence that are sought after, both inside and outside our region. We use the success of our programs and services to develop and sustain regional health care excellence for all.

We create an intentional culture of healing and accountability that respects and encourages the unique contributions of all who serve and is centered on the people we serve.

We act from a spiritual base so those we serve and those who serve witness the sacredness and compassion of our relationship-centered service.

Quality Policy

Quality is anticipating and meeting patient, family and other customer needs with continuous improvement of our care, service, and processes. We strive to do the right thing right, the first time, every time, on time.

What Fellow Caregivers Want In Associates

We asked our caregivers what attributes they wanted their fellow caregivers to possess and model, and this is what they said:

• A strong team spirit of working together and mutual support
• Honesty, sincerity, and respect
• Pride in your profession and life work
• Professional and technical ability
• Caring attitude toward patients, guests, and each other
• Flexibility
• Strong self-confidence and self-esteem
• Communication skills (listening, understanding, expression)
• Sense of humor
• Positive motivation/attitude toward health care and work
• Risk-taking ability
• Balance in your life