Lieberman Research Worldwide
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Requisition Number 09-0042
Date Posted 11/03/2009
Title Information Technology Intern
City Los Angeles
State CA
Description The IT Help Desk Intern will serve as the first point of contact and first-level troubleshooter supporting internal Lieberman Research Worldwide employees globally via the telephone, email, remote access tools and through our ticketing system to provide necessary support on IT related issues.

Specific Responsibilities:

- Provide support services to employees with technical problems and information technology issues including, but not limited to Microsoft products, Adobe products, VPN, mobile devices, calling cards, conferencing cards, etc, involving desktop, laptop, communication devices or network services from local personnel or from employees using remote access.
- Troubleshoot and resolve minor hardware, software and networking issues.
- Respond to Help Desk calls and problem tickets, following in-house procedures and escalation processes utilizing our ticketing system
- Responsible for timely resolution of problems or escalation on behalf of customer to appropriate support teams.
- Assist the Desktop team to perform installations, configurations, upgrade tasks and basic repairs.
- Maintains password security, data integrity, and file system security for the desktop environment.
- Creating, maintaining and deleting user accounts (Windows, VPN, Voicemail, etc.)
- Support and troubleshooting of printers, copiers and fax machines.
- Setup and manage the phone numbers and voice mailboxes for various sites.
- Supports and maintains effective relationships with users.
- Respond to voicemails left on the Help Desk line.
- Performs other related duties as assigned.
Requirements Students must be currently attending a College/University pursuing a degree in an Information Technology related discipline. Previous internship or office experience preferred. Personal attributes required are strong written and verbal communication skills, ability to learn quickly, strong attention to detail, strong follow-through and analytical skills, and the ability to work independently with minimal instructions. Must be dependable and show commitment. Knowledge of Windows environment, desktop applications, PC & printer hardware repair a plus.



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