| Job Code: |
09-000115 |
| Job Title: |
Help Desk Intern |
| City: |
Alameda |
| Description |
This is a paid 40-hour per week internship. Candidate must be an enrolled student or a recent grad.
The IT Help Desk Intern will serve as the first point of contact and first-level troubleshooter supporting internal Wind River employees globally via the telephone, email, remote access tools and through our ticketing system to provide necessary support on IT related issues.
Major Responsibilities:
- Provide support services to Wind River employees with technical problems and information technology issues including, but not limited to Microsoft products, Adobe products, VPN, mobile devices, calling cards, conferencing cards, etc, involving desktop, laptop, communication devices or network services from local personnel or from employees using remote access.
- Troubleshoot and resolve minor hardware, software and networking issues.
- Respond to Help Desk calls and problem tickets (CSRs), following in-house procedures and escalation processes utilizing our ticketing system (Altiris).
- Responsible for timely resolution of problems or escalation on behalf of customer to appropriate support teams.
- Assist the Desktop team to perform installations, configurations, upgrade tasks and basic repairs.
- Maintains password security, data integrity, and file system security for the desktop environment.
- Creating, maintaining and deleting user accounts (Windows, UNIX, VPN, Voicemail, etc.)
- Support and troubleshooting of printers, copiers and fax machines.
- Assist in coordinating and performing telecom moves, add and changes, or termination of service, acting as liaison between the telephone operating companies and Wind River employees in matters dealing with their telecom needs, and providing some degree of technical expertise.
- Setup and manage the phone numbers and voice mailboxes for various sites.
- Supports and maintains effective relationships with users.
- Respond to voicemails left on the Help Desk line.
- Performs other related duties as assigned.
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| Job Description: |
- Customer service experience.
- Excellent written and verbal communications skills.
- Typically requires a minimum of 1 - 2 years of related experience.
- A+ or Microsoft certification desired.
- Must be capable of supporting a large number of employees with Help Desk support that may include troubleshooting, repair and/or configurations on work stations and peripherals.
- Be able to work on assignments that are semi-routine in nature but recognizes the need for occasional deviation from accepted practice.
- Knowledge of Windows environment, desktop applications, PC & printer hardware repair.
- Must be either an enrolled student or recent grad to qualify for this internship.
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| Country: |
United States |
| Apply On-line |
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